Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the date,

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces.

To exercise the right to cancel, you must inform us (Community of heirs Marvin and Valentin Visco, Breite Straße 145, 50667 Cologne, telephone no.: 0221-2574773, e-mail address: info@tonino1973.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you dispatch the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.


Reasons for exclusion or withdrawal

The right of withdrawal does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • zur Lieferung von Waren, wenn diese nach der Lieferung aufgrund ihrer Beschaffenheit untrennbar mit anderen Gütern vermischt wurden;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.



Withdrawal form

If you wish to cancel the contract, please fill out this form and send it back to us.